NOC Technician

Resolution and diagnosis of network and system faults at a 2nd line support level through proactive alarm management and technically escalated Service Desk faults.. Monitor and action the Clarify incident queues on a daily basis in a timely and professional manner. Take ownership of complex investigations and work closely with 3rd line Technical Support.

Know more: what is NOC?

Management of all Data Services NOC queues including incident allocation and technical validations/reviews
Management of technically escalated issues that may require hands-on management of 3rd party vendor activities and customer liaison.
Monitoring network performance, highlighting any deficiencies through the appropriate channels via network health checks and identification of activities that present risk to the live networks. Action and resolve using the correct processes and procedures.
Provide operational assistance to all areas of Network Operations, mentor and train members of the NOC and Service Desk. 
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